General booking conditions

General booking conditions

Individual and group applications are made online via the “Visiting Delegates Application” accessible from a web browser. The Android application can also be downloaded from the Play Store.

  • Each delegate must create a profile in order to apply for support or to be part of a group.
  • Delegates can submit and follow up their requests for accommodation support via their personal profile. They can submit the required documents and access their booking confirmation.
    Check the procedure for individual applications.
  • The group coordinator can invite delegates to join the group in order to be able to follow up and coordinate the requests of the whole delegation.
    Check the procedure for group applications.

The request for accommodation support must be submitted online, at least 1 month before the delegates’ arrival in Geneva.

CAGI makes a reservation with one of its partner hotels and sends a booking confirmation to the delegate, containing all the necessary information for the smooth running of the stay.

Any changes to the stay must be made via the application or communicated to at least 3 days before the planned date of arrival. In case of late cancellation or no-show, a fee of 120 CHF/delegate will be charged.

CAGI is the only contact with the hotel and cannot take back a reservation made in advance. The choice of the partner hotel depends on availability and the rates offered for the period of stay.

The documents below are required to process a request for support :

  • Passport,
  • Visa (if applicable),
  • Letter of invitation and/or accreditation,
  • Flight plan.

The documents must be uploaded on the personal profile when applying for support.

Upon confirmation of the accommodation support by CAGI, the delegate will be informed of the amount of the financial contribution to be paid.

The delegate undertakes to pay this contribution at CAGI’s office (in cash or by credit card), or by bank transfer before leaving Geneva.

All requests for support are subject to the acceptance of the General Terms and Conditions and the Privacy Policy of the “Visiting Delegates Application”.

CAGI relies on the information provided at the time of application and reserves the right to take any action deemed necessary if this information proves to be inaccurate by cancelling the entire reservation in the event of non-compliance with the General Terms and Conditions or the partner accommodations’ internal regulations.

Apply for accommodation support

Web App.
Android App.

Other useful information about
accommodation for visiting delegates

Support for accommodation
Practical guide for delegates

CAGI services
for visiting delegates


Access by public transport (TPG): Lines 5, 8: Intercontinental stop; lines 20, 22, F: Appia stop. No parking on site.
Opening hours : Monday to Friday, 9am to 4:30pm. Between noon to 2pm by appointment.
La Pastorale:

Founded by the Swiss Confederation and the Republic and Canton of Geneva, the International Geneva Welcome Centre is the single entry point for the support and integration of employees of International Geneva and their families, NGOs and visiting delegates.